You must have heard of Sun TV if you are a South Indian or you have lived in South India for a certain time period. Sun Direct DTH service is quite popular in South India and it is a joint venture of Sun Network family and Astro Group of Malaysia. After its successful launch back in 2008, the company started growing its user base and currently has 6.2 million active subscribers in India. Sun Direct Customer care details have been updated here; you can reach them by any of the below-mentioned means.
Check out our articles on them for a better idea about different DTH service providers’ customer care service in India.
Sun Direct Customer Care Contact
Aiming for getting you the best of DTH service and customer support, Sun Direct offers multiple ways of reaching their customer support. With 24/7 customer support, you can register your complaint any time around the clock.
The customer support executives will help you resolve your issue overcall. If after the normal checks and fixes advised by the customer support executive overcall does not work, then they will send a support executive over to your residence or area of subscription.
They will check for any issues and fix it then and there. If the executive visits, then there is a fee applicable for each visit. But if the issue is resolved over the call, then you won’t have to pay anything.
Just like any other DTH service in India, Sun Direct also offers customer care number which you can call anytime you face issue with your DTH service. Dial the 24/7 helpline number 7601012345 when you need any help with your DTH pack subscription or any DTH issue.
You can also call the toll-free number 18001237575 for customer support and advise. It is mandatory to call the customer care from your registered mobile number. And you must have your customer ID number in hand while calling the customer care.
If you have multiple connections at home, then your DTH customer ID number will help the customer care executive identify your subscription details.
Sun Direct also offers region dependent Sun Direct Customer care service number which you can contact and talk to in your own regional language for better understanding and support.
Go to the official site of the DTH company and you can find a region-wise customer care support number section. Choose your region from the drop-down list available and then you will get the customer care number of that particular region.
Sun Direct Customer Care Email Id
Now a days it is very easy to contact the customer care service in comparison to that available a few years back. When DTH service was introduced in India, the only means of reaching customer care was by visiting the customer care center.
But now phone numbers and email facilities have significantly improved the customer care service of various DTH services in India.
Sun direct customer care also offers mail service to support its customers. Just drop a mail to email@example.com and explain you issue in a detailed manner in it. Mention your customer ID is the subject line for faster response.
You will get a reply from the support team within a few hours else you will get a call back from the team.
Sun Direct Customer Care Chat option:
The chat option is a new method introduced by DTH services to reach their customers. Visit their official site and you can find the chat option in the right-side wall.
Start your chat with any of our executive and he/she will assist you in resolving your issue.
A live chat with the service advisor is a very fast and efficient method of providing customer care support that is being largely adopted by several DTH companies in India.